Shipping Policy

At The Pets Food, we strive to deliver your pet’s favorite products as quickly and efficiently as possible. This Shipping Policy outlines our shipping methods, delivery times, and costs. Please review this information carefully before placing your order.

1. Shipping Methods

We offer the following shipping options:

• Standard Shipping: Delivered within 5-7 business days.
• Expedited Shipping: Delivered within 2-3 business days (additional fees apply).
• Local Pickup: Available for customers near our store location. Please contact us to arrange pickup.

2. Delivery Times

Delivery times vary depending on your location and the shipping method selected. Please note the following:

• Orders are processed and shipped within 1-2 business days after payment confirmation.
• Delivery times do not include weekends or public holidays.
• Delays may occur due to unforeseen circumstances (e.g., weather, carrier delays).

3. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.

4. Shipping Restrictions

Some products may have shipping restrictions due to size, weight, or regulatory requirements. If your order includes such items, we will notify you and provide alternative options if available.

5. Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact us immediately at [email protected]. We will work with the carrier to resolve the issue and ensure you receive your order.

Thank you for choosing The Pets Food. We appreciate your trust in us and are committed to providing you with the best possible service.