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Payment Policy

At The Pets Food, we aim to make your shopping experience as seamless as possible. This Payment Policy outlines the payment methods we accept, our security measures, and the refund process. Please review this information carefully before making a purchase.

1. Accepted Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards: Payment Gateway Razorpay we allow Visa, Mastercard, American Express, and Discover.

2. Payment Security

We take payment security seriously and implement the following measures to protect your information:

  • SSL Encryption: All transactions are secured with Secure Socket Layer (SSL) technology.
  • PCI Compliance: We comply with the Payment Card Industry Data Security Standard (PCI DSS) to ensure safe handling of card information.
  • Tokenization: Sensitive payment details are tokenized to prevent unauthorized access.

3. Payment Process

When you place an order, the following steps occur:

  1. You provide your payment details during checkout.
  2. Your payment is authorized and processed securely.
  3. Once payment is confirmed, your order is processed and shipped.

4. Failed Payments

If your payment fails, please check the following:

  • Ensure your card details are entered correctly.
  • Verify that your card has sufficient funds or credit limit.
  • Contact your bank to ensure there are no restrictions on your card.

If the issue persists, please contact us at [email protected].

5. Refunds

If you are eligible for a refund, it will be processed as follows:

  • Refunds are issued to the original payment method used during purchase.
  • Processing times may vary depending on your bank or payment provider.
  • For more details, please refer to our Return and Refund Policy.

6. Fraud Prevention

To protect against fraud, we may:

  • Request additional verification for certain transactions.
  • Cancel orders that appear suspicious or high-risk.

Thank you for choosing The Pets Food. We appreciate your trust in us and are committed to providing you with the best possible service.